REFUND AND RETURNS POLICY

Welcome to Hellstars Clothing. We aim to ensure total customer satisfaction with every purchase. Please read our Return and Refund Policy carefully before making a purchase.

1. RETURN WINDOW
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your product was delivered, unfortunately, we cannot offer you a full refund or exchange.

2. RETURN ELIGIBILITY CRITERIA
To be eligible for a return:
. Your item must be unused, unworn, and in the exact same condition that you received it.
. It must be in the original packaging with all tags attached.
. Proof of purchase (such as your order confirmation email or receipt) is required to complete your return.

3. NON-RETURNABLE ITEMS
The following types of goods cannot be returned:
. Gift cards
. Downloadable software products
. Personal care items or intimate apparel
. Final sale or clearance items

4. HOW TO INITIATE A RETURN
To initiate a return, please contact our support team first:
1. Email us at [email protected] with your Order ID and reason for return.
2. Our customer support team will verify your request and provide you with detailed instructions and the return shipping destination.
(Note: Please do not send your purchase back to the manufacturer.)

5. REFUNDS & PROCESSING TIME
. Inspection: Once your return is received and inspected, we will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.
. Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original payment method within 5 to 7 business days.

6. LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
1. First, check your bank account again.
2. Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
3. Contact your bank, as processing times vary.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

7. EXCHANGES (DEFECTIVE OR DAMAGED GOODS)
We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange a damaged item for the same product, please send us an email at [email protected] within 48 hours of receiving the order with photos of the damaged item.

8. RETURN SHIPPING COSTS
. Customer Responsibility: You will be responsible for paying your own shipping costs for returning non-defective items. Shipping costs are non-refundable.
. Defective Items: If you are returning an item because it was damaged, defective, or incorrect due to our error, we will cover the return shipping costs.
. We recommend using a trackable shipping service or purchasing shipping insurance for return shipments.

9. CONTACT INFORMATION
For any questions regarding returns, refunds, or order status, please feel free to reach out to us:

Brand Name: Hellstars Clothing
Email: [email protected]
Phone: +1 704-963-1425
Physical Address: 3930 3rd Ave, Apt 1007, Bronx, NY 10457, USA